• Text size
  • A
  • A
  • A
Your spotlight on local services

Accessible Information Standards

The Accessible Information Standard (AIS)  is a new mandatory and statutory requirement that applies to all providers of NHS and publicly-funded adult social care services and came into force on 31 July 2016 .
It is underpinned by the Equalities Act, and tells organisations how they should work to understand every patients’ communication needs and provide any communication support that they might need. This includes making sure that people get information in accessible formats such as large print, Braille, easy read and via email.

Videos made by Healthwatch Redbridge about the Accessible Information Standards and the need for them can be found by clicking here

Accessible Information Standards: in brief

As part of the Accessible Information Standard (AIS), organisations providing health or social care must do five things. They must:

  1. Identify: Ask people if they have any information or communication needs, and find out how to meet their needs.

  2. Record: Record those needs clearly and in a set way.

  3. Flag: Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.

  4. Share: Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.

  5. Meet: Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

Attached is a document produced by http://www.changepeople.org/ letting everyone know their rights regarding the Accessible Information Standards 

Also attached is the summary of our Accessible Information Standard workshop that we held for Practice Managers across the boroughs of Barking & Dagenham, Havering and Redbridge. This was to ensure the Practice Managers understood the Accessible Information Standards and implemented them accordingly.