An unannounced visit to Abbey Care Complex was conducted to gather the experiences of residents who use the home.
Through our visits, we hoped to:
-Observe and gather resident’s experiences of the care home
-Ascertain whether the home is meeting their care needs
-Find out whether the facilities and resources support residents needs
We were also interested to understand if any current residents had recently relocated from Meadow Court Nursing Home in Goodmayes. Meadow Court Nursing Home was located approximately one mile from Abbey Care Complex and was closed in February 2018.
As Abbey Court Care Complex was the nearest Nursing home to Meadow Court. We had previously raised our concerns about the impact on a move for a person with dementia.
This visit provided an opportunity for Healthwatch Redbridge (HWR) representatives to engage with a number of residents, relatives and staff to ascertain whether the care home meets the needs of local people who have dementia.