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Your spotlight on local services

GP Website Report


Throughout the Covid pandemic, our signposting service has received many queries as to how patients can contact their GP practice online as they have not been able to visit in person due to the Covid-19 restrictions. Whilst some patients have requested assistance to find additional information; some have asked for information on making a complaint.

Three Healthwatch volunteers and one member of staff were asked to find and review the websites of Redbridge GP Practices. Two of the researchers had additional communication and support needs. All researchers had varying levels of ICT skills. We felt the researchers could be fairly representative of what it would be like for most members of the public trying to access information via GP websites.

Researchers conducted the GP Website survey using Google Chrome.

We decided to see if there were any issues in contacting or searching practice websites in Redbridge. We wanted to find out whether every practice had a website, how easy it is to find, and what contact methods are available for patients to contact their GP.