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Your spotlight on local services

Healthwatch Redbridge 2016/17 Annual Report


Healthwatch Redbridge has published our Annual Report 2016/2017, which highlights our impact and activities to champion the patient voice.

The report includes a range of case studies and key information. These detail our achievements to improve how health and social care services hear the views and experiences of people in Redbridge.

This year marks real growth in the support that Healthwatch Redbridge provides to patients and the public. We are creating real impact through:

• Ensuring your experiences are influencing change

Over the year, we saw a large growth in the number of people who engaged with us. For example, we reached over 30,500 people on social media and we heard the views of over 6,000 individuals through our community engagement. We have worked extensively with health and social care services to ensure they consider these experiences and use them to improve going forward.

• Supporting you to find the answers you need

We have helped hundreds of people to access the health and social care information they need through our Information and Signposting service. People using this service have been signposted by us to a range of local and national organisations. For example, those that provide support such as complaints advocacy, safeguarding, and wellbeing. We have also provided policy and guidance information. This is really helping people to make informed choices about their care.

• Our investigations and reports are creating real impact

From working with our local Health Scrutiny Committee to improve the provision of intermediate care services, to highlighting the concerns raised in regards to safe hospital discharge, our reports are driving change and improvement. We have strengthened our ability to use patient experiences to challenge commissioners and providers, and to hold them to account for improving services.

• Placing you, patients and the public, at the heart

This year we have worked to develop our outreach service using local people’s insight, experience and involvement to drive the way health and social care organisations make services better. Through responding to consultations and challenging patient involvement in the north east London plans for NHS services, we remain passionate about placing people at the heart of health and social care.

Cathy Turland, Healthwatch Redbridge Chief Executive Officer stated:

“Our Annual Report has enabled us to support more people to share their views allowing us to understand their issues and concerns in greater detail.

We continue to develop our approaches to engagement and inclusion and work with local people to recognise how we can improve services through involvement and engagement.

We are proud that our work is driving real change and improvement for people in Redbridge. By working together with commissioners and providers we are ensuring the views and experiences of patients are being used to make services better.

My thanks to our volunteers, staff, Board and supporting stakeholders for their commitment, support, and involvement over the past year.”