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Your spotlight on local services

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NHS Choices is the online 'front door' to the NHS. It is the country's biggest health website and gives all the information you need to make choices about your health.

You can find information about hospitals, GPs and dentists and urgent care. As well as basic contact details, you can also find feedback from other people about what they think about these services.

It's not just limited to NHS information. You can also find information about other services in your area (often provided by charities) that can help you with conditions from Alzheimer's through to weight loss.


The Care Quality Commission
checks all hospitals, dentists, care homes and care services to see if they meet national standards. You can find out what they have to say about these services in your area by visiting their website.


Elderly lady being checked with a stethascope by and ambulance first responder

“I am in individual and I want personalised care”

All London residents can now have a personalised care plan. The plan is linked to all the urgent care services including 111, the out of hours GPs, the London Ambulance Service and all the emergency departments.

If you would like a personalised plan that includes your wishes and preferences, go online and fill in a questionnaire at www.coordinatemycare.co.uk/for-patients/mycmc/

As soon as you complete the questionnaire and you press the submit button, the questionnaire will automatically go to your NHS GP. Your GP will then add your clinical details and approve the plan. Once the plan is approved all the urgent care services can view it. This way, 111, the out of hours GPs, the London Ambulance Service and the emergency departments will have key information about you, so they won’t be strangers to you when they are called. www.coordinatemycare.co.uk


Barking, Havering and Redbridge University Trust

The Trust operates two Emergency Departments, one at each of their hospitals - King George Hospital in Goodmayes and Queen’s Hospital in Romford. They also offer a full range of local hospital services.

In addition, they are proud to boast a regional neuroscience centre, renowned as a centre of excellence; a cancer centre; and a Hyper Acute Stroke Unit at Queen’s Hospital to provide specialist care. They also serve clinics across outer north-east London and run some services from Barking Hospital.

To provide the very best care to their patients, they also work closely with our health and social care partners so that together, as one healthcare system, they work as efficiently and effectively as possible for the communities they serve.

Find out more about us www.bhrhospitals.nhs.uk


Mental Health Direct

The BHR number for Mental Health Direct is 0300 555 1000

They can arrange for you to speak with a mental health professional and can also advise you about what service to contact to get the support you need.

Calls from a BT landline are the cost of a local call. Calls from other landlines and mobile providers will vary and may cost more.

Patient information

To contact the service in Barking and Dagenham, Havering, Redbridge and Waltham Forest:

NELFT Mental Health Direct
Tel: 0300 555 1000 (Open to callers based in 4 London boroughs for 24 hours a day, 365 days a year.)

A sad woman, sat at a table with her head in her hand

This course is designed to help you cope with your long-term health condition, find solutions to common problems & feel more in control.

Find out more: https://www.nelft.nhs.uk/epp/


NHS 111 (open 24 hours a day, 7 days a week)

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

When should I call NHS 111?

If you're worried about an urgent medical concern, call 111 and speak to a fully trained adviser.

For less urgent health needs, contact your GP or local pharmacist

Click for more information


Where you can go to get help out of hours

The NHS pledges to provide services at a time that's convenient for you.

They have produced guidance on how best to access services out of hours that can be found in full online.



Free & Confidential HIV testing at RedbridgeCVS

Please note - this is an ongoing clinic every Tuesday at RedbridgeCVS and self-referral. 
Time: 3pm-6pm

Location: Redbridge CVS (1st floor, 103 Cranbrook Rd, Ilford IG1 4PU) 

Further information:
No GP referral is needed to take the HIV test. 

If you have any queries or concerns please contact:
Darshana Lathigra from RedbridgeCVS by emailing darshana@redbridgecvs.net or calling 07494 894 770.
Alissa Ferry from Positive East by emailing alissa.ferry@positiveeast.org.uk or calling 020 7791 9318 / 07540

Find and choose the right services