Online booking and prescriptions at your GP surgery

These services enable people to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them rather than calling or visiting their surgery.

This approach can save people a phone call or journey to the surgery, and allow them to do what they need to when the surgery is closed.

Patients living with a long term health condition such as diabetes can also benefit by having a greater involvement in their healthcare as they can access test results and keep track of their treatment.

All patient information is kept securely. A page on the surgery website allows access to the information patients need. Smartphone and tablet users can also download an app, which gives users the same access as the website.

This works alongside traditional methods of accessing GP services, it does not replace them. By allowing people who want to make appointments and order prescriptions this way, it should become easier for others to get through on the phone to their surgery during busy periods.

If you want to register for GP online services you will need to fill out a form at your surgery and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, it doesn’t mean you will not be able to use online services, the staff at your surgery may be able to help.

To register for GP online services, drop in at your GP surgery, or to find out more visit the NHS Choices website

Video case studies

View Dominic’s story and find out how online access to his GP records has helped him manage his health

Hear from Ingrid who has long term conditions and finds access to her online GP records very useful. "I can take my information everywhere I go."