The Accessible Information Standard says that people who have a disability or sensory loss should get information in a way they can access and understand.
It also says that they should get support with communication if they need it.
You may have a communication support need if:
- You find it difficult to say words or sentences or find the correct words to use.
- Your speech is sometimes difficult to understand.
- You may find it difficult to understand words that are being used or the instructions you hear.
- You have difficulties knowing how and when to talk, and listen to others.
- You are blind or have some sight loss.
- You are Deaf or have some hearing loss.
If you have a communication support need there are 5 key things the NHS and social care providers MUST do to meet your communication support needs.
- Ask: You should be asked if you have any communication support needs.
- Record: Your communication support needs should be recorded in your notes.
- Identify: Staff should be able to see what your needs are when they communicate with you.
- Share: If you need to be referred, your communication support needs should be shared with other services, with your permission.
- Meet: Your needs must be met. Services should be communicating with you about your care, your way.
We deliver dedicated sessions to help patients advocate for their communication support needs
At our Accessible Information Standard: Know Your Rights sessions we will explain what the Accessible Information Standard is and what the NHS and social care services must do to meet patient needs.
Get in touch If you are a group or organisation that works with individuals with communications support needs and would like us to deliver a session to your members.
Download Resources
We have created resources to help you get your communication support need met by health and social care services.
You can download these at the link below, or contact us if you would like physical copies.
Communication Support Need Booklet (A4)
Feedback Prompt (A5)
