Man stood in front of a Healthwatch banner

Introduction to enter and view

Enter & View visits are conducted by a small team of trained volunteers/staff, who are prepared as ‘Authorised Representatives’ to conduct visits to health and social care premises.

Visits are carried out as ‘announced visits’ where arrangements are made with the service provider, or, if certain circumstances dictate, as ‘unannounced’ visits.

Enter & View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what a service does well.

Highlighting Heroes

Who are your heroes?

After a very challenging 18 months, we wanted to pause and reflect on some of the positive ways in which our community has responded to turbulent times. In a special Newsletter publication, we wanted to recognise some of the individuals who have really made a difference during the pandemic. All of the people have been nominated by someone: a friend, colleague, volunteer, client or manager who felt that the person they were nominating had gone above and beyond in the line of duty.
 
Many displayed an incredible act of kindness, or really stepped up and helped someone who was struggling.

We produced a short Highlighting Heroes presentation at our online AGM on 11th November, 2021.

The Highlighting Heroes Newsletter can be downloaded...

Find out more

Nominate your Hero

We initially started asking for nominations to highlight all the excellent care and support that has been taking place during the pandemic. We have now decided to expand this and to continue to ask for nominations of those individuals who have supported the lives of others in a remarkable way.  We will be including these stories in our e-newsletter which we share with our members and Redbridge stakeholders.

Download a nomination form

Screenshot from a video of a man doing sign language

An Enter and View Report of three local hospitals

13 Local Healthwatch working together to improve local health and social care: The Health Education North, Central and East London team have trained a number of profoundly deaf/hard of hearing people to become Authorised Representatives for Enter and View Visits. The video is a report from an Enter and View. British Sign Language, Subtitles and Audio available.

Find out more

Man standing in front of a healthwatch banner

Our Enter and view representatives

Enter & View visits are carried out as ‘announced visits’ where arrangements are made with the service provider, or, if certain circumstances dictate, as ‘unannounced’ visits. 

Our representatives allow us to see the services available to the public and find out what improvements could be made.

Find out more

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