King George's Urgent Care Centre’s rating jumps from Inadequate to Good
The service is run by the Partnership of East London Co-operatives (PELC) Limited.
Inspectors found that action had been taken to deliver high-quality and person-centred care. There had been improvement in how the service assessed and monitored patients. This included availability of appropriate clinical equipment and introduction of new protocols and training to support how clinicians ‘streamed’ or assessed patients.
Action had been taken since our last inspection to improve the service’s physical layout and make it more conducive to maintaining patients’ privacy.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
However, areas where the provider should improve include:
- To further improve how the physical layout ensures patients’ privacy.
- Monitor how long patients wait in the queue.
- Take action to ensure electronic patient feedback terminals are available in languages other than English.
Head of Inspection for Primary Medical Services in London, Antony Hall, said: “I am always please to see improvements in the care patients receive. It is particularly pleasing when a service that was previously rated inadequate jumps to a rating of Good.
“Everybody involved in the hard work that made this happen at King George’s Emergency Urgent Care Centre deserves praise for turning the service around.”
