Enter and view - GPs - Loxford and Cranbrook - Ilford Medical Centre - 1st visit
Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.
Recommendations
- To make the website more accessible, patients should be able to:
- Change the colour of the background; some people cannot read text if there is insufficient contrast between text and background.
- Access website information via screen readers and translation software (such as Browesaloud®5 ) especially for people with visual impairments.
2. The surgery should consider putting a sign directing patients to the main entrance.
3. A Communications Handbook6 with basic images of common BSL and Makaton symbols should be available in the reception enabling staff to communicate more effectively with patients who have communication impairments.
4. Although we understand that people with communication needs often attend appointments with their carers; staff should reduce reliance on carers, family and friends to relay information to the individual. This is because it compromises a patients’ right to privacy and dignity.
Downloads
Ilford Medical Centre report
