Enter and view - GPs - Fairlop - Hainault Surgery - 2nd visit

Report - 4 June 2018

Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.

Comments from review

  • The surgery does not have their own website and continue to use the NHS choices website.
  • A communications handbook is now available. The practice manager said she would purchase another book for the consulting room.
  • Alternative arrangements have not been made to restrict reliance on carers and family for those who need assistance.
  • Staff have not yet received training with regards to the Accessible Information Standard.
  • This training has not yet taken place. The practice manager said they have Blue Stream Academy to do the training.
  • The practice manager has asked if Healthwatch could recommend an organisation to do any further training...

Downloads

Hainult surgery
Download (PDF 162 KB)

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