Enter and view - GPs - Fairlop - Heathcote Primary Care Centre - 2nd visit

Report - 29 June 2018

Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.

Comments from Review

  • The practice does not currently have a website. They are still looking into the possibility of obtaining one. At the moment, patients can use NHS Choices.

  • The practice manager said that they have a communications handbook in reception. The representatives were shown an A4 folder with information printed from easyhealth.org.uk for staff and patients.

  • A representative showed the practice manager a photo of the pre-hospital communication book. HWR is going to send some information about where the practice manager can purchase the book.

  • All staff have done online training on AIS. This is completed annually.

  • Staff members have not been provided with training on visual impairment and deaf awareness. The practice manager wanted to know if the CCG can provide this training. She is also interested in BSL training.

  • This training has not yet taken place. The practice manager asked if the CCG can provide this.

Downloads

Heathcote Primary Care Centre
Download (PDF 242 KB)

You might also be interested in

A nurse standing in a hallway in a hospital

10 top tips to get the most out of your GP appointment

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
Find out more