Enter and view - GPs - Fairlop - Kenwood Medical Centre -2nd visit

Report - 2 July 2018

Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.

Comments from Review

  • The Dr has requested a website which enables the font to be changed. They were not sure if it will have a screen reader. The website is due to be up and running by the end of July 2018.
  • All staff have received Deaf awareness training via Bluestream or E-Learning. Visual awareness training is not available via this platform and the surgery has requested this from the CCG.
  • The practice administrator and a member of the reception team undertook a face-to-face training session regarding this. Patients are provided with a 20 to 30 minute appointment at the end of the surgery to allow them more time if they require. Information would be provided in easy read and large font if required.

Downloads

Kenwood medical centre
Download (PDF 163 KB)

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