Enter and view - GPs - Loxford and Cranbrook - Gants Hill Medical Centre - 2nd visit

Comments from Review

• The practice manager informed the representatives that she renewed the website contract just before the visit took place last year. She is currently looking into another service provider who would accommodate for these accessibility changes to be made.
• Representatives were shown the communication book which is placed in reception.
• Staff members are trained on how to communicate effectively with patients who have additional communication needs. However, many of their patients with additional communication needs tend to attend the visit with their carers.
• Training took place using Bluestream. There is also information available on the shared drive where staff can access information on visual impairment and deaf awareness whenever necessary.
• This was discussed in a staff meeting where staff members were provided with information on the different ways to communicate effectively with patients who have learning disabilities.