The Accessible Information Standard - What you can expect from services
The standard aims to make sure that people who have a disability, impairment or sensory loss are communicated with in a way that meets their needs. Organisations are required to provide alternative formats where required, such as braille, large print, and easy read. They must also support people to communicate, for example by arranging a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
Five things you should expect
If you’re speaking to a dentist, doctor, care home manager or any other provider of health and social care, here’s what you can expect:
-
You should be asked if you have any communication needs, and asked how these needs can be met.
-
Your needs should be recorded in a clear and set way.
-
Your file or notes should highlight these communication needs so people are aware and know how to meet them.
-
Information about your communication needs should be shared with other providers of NHS and adult social care, when they have consent or permission to do so.
-
Information should be delivered to you in a way you can access and understand, with the option for communication support if needed.
