Enter and view - HENCEL - Deaf Inclusion Project
This Report captures the findings and recommendations from the three visits. The findings from each hospital are presented separately, to ensure ease of access for each trust with summative conclusions and recommendations at the end of the report
Results of Visits
The observations and findings from each visit are presented separately, so the trusts concerned can access the information easily. Where there are cross cutting themes or findings, these will be outlined later in the report.
Queen’s Hospital Romford – Emergency Department Reception – Layout and Communication Access
- The layout and signs in and out of the hospital and ED were very good
- After a ten minute wait the Authorised Representatives got to the front of the queue for ED Reception.
- The greeting was friendly, polite and the receptionists responded well when the Authorised Representatives explained they were deaf.
- Receptionists relied on lip reading to communicate until pen and paper was requested.
- Written messages were then the basis of further communication until the ED Sister came to greet the Authorised Representatives...
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Deaf inclusion - enter and view report
