Enter and view - Dignity - Clinical Assessment Unit, King George Hospital

Results of Visit

Each time a Patient or their relative was spoken with, it was explained who we were and why we were there. Patients were informed that their responses would be confidential and anonymised prior to any comments being included in the public report. Representatives were asked to confirm with the individual that they were happy to speak with them.

Visit Notes – Lead Representative

Q – Can you please provide details about the ward/unit such as service user profiles and its referral/discharge processes?
A – The unit is for adult patients (16+) with acute medical problems. Patients are admitted directly from the Emergency Department (ED). It is expected that patients will either be transferred to an appropriate medical speciality bed or if the expected admission is less than 48 hours they will remain in the unit.

Q - How many complaints regarding dignity have been recorded in the last year?
A - One. Nurse failed to introduce herself.

Q - Bed numbers and layout of the ward/unit
A - 28 beds this is divided into (3 x 6 bed bays, 1 x 5 bed bay, 3 side rooms and 1x2 bedded room)