Enter and view - Care home - Springfield Care Home

Recommendations 

• The home should consider changing the fire alarms so that there is a flashing light as well when the alarm sounds. Although there are no deaf service users, if there is a user with a family member who is deaf, this could aid them in the future.
  Service Providers Response: We, in Springfield have a policy that care assistants always stay with the service users to support and allay in anxiety while they wait for information from the senior person who after finding out what is happening goes back to the unit to give an update. This is seen to be good practice especially for services users who even if they say a flashing light may not necessarily know what was going on, for example, service users that lack capacity. However, I have shared this recommendation with the senior people at Orchard Care for their attention.

• A variety of training sessions should be offered to staff such as deaf awareness training, visual impairment awareness training and training for working with people with learning disabilities.

• The signage within all areas of the homes should be changed to make all areas of the home clearly identifiable and accessible to all service users.

• The Complaints/ Compliments procedure should be made accessible to all visitors and residents.

• The home should review its policies with regards to the Accessible Information Standard to ensure support for people with access requirements is available.