Enter and view - GPs - Seven Kings - Castleton Road Health Centre - 1st visit

Report - 3 July 2017

Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.

Recommendations

To make the website more accessible, patients should be able to;

Change the size of the text; some people with a visual impairment need information in a large font size.
Change the colour of the background; some people cannot read text if there is insufficient contrast between text and background.
Access website information via screen readers and translation software (such as Browesaloud®4 ) especially for people with visual impairments

2. A Communications handbook5 with basic images of common BSL and Makaton symbols should be available in the reception thus enabling staff to communicate more effectively with the patients who have communication impairments.

Downloads

Castleton Road Health Centre report

Download (PDF 764 KB)

The Accessible Information Standard - What you can expect from services

31 July 2017

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Find out more

A nurse standing in a hallway in a hospital

10 top tips to get the most out of your GP appointment

25 November 2015

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.