Enter and view - GPs - Wanstead - Queen Mary Surgery, The Health Centre - 1st visit

Report - 8 September 2017

Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.

Recommendations

To make the website more accessible, patients should be able to:

Change the size of the text; some people with a visual impairment need information in a large font size.
Change the colour of the background; some people cannot read text if there is insufficient contrast between text and background.
Use the sitemap button, as this will make it easier for people with communication impairments to find information on the website.
Access website information via screen readers and translation software (such as Browesaloud®5 ) especially for people with visual impairments.

2. A Communications Handbook6 with basic images of common BSL and Makaton symbols should be available in the reception enabling staff to communicate more effectively with patients who have communication impairments.

Downloads

Queen Mary Surgery

Download (PDF 925 KB)

The Accessible Information Standard - What you can expect from services

31 July 2017

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Find out more

Enter and view - GPs - Loxford and Cranbrook - Cranbrook Surgery - 1st visit

28 September 2017