Enter and view - GPs - Fairlop - The Fullwell Avenue Surgery - 2nd visit
Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.
Comments from review
- The practice manager said that this not been necessary because they use NHS Choices. They are looking into developing one.
- They downloaded one from the link provided by Healthwatch Redbridge. There is a print out at reception and an electronic copy on all staff desktops.
- On reflection back in the office it was realised that this is the Hospital communication book and it would be worth the practice also purchasing the Prehospital communication book. Healthwatch Redbridge can provide a link for this.
- All staff are chaperoned trained. The CCG provided this training.
- The practice manager rang the number she was given by Healthwatch Redbridge and it was the wrong number. She did not follow it up. She asked if we could let her know if the CCG provide this or if not what other providers there are.
Downloads
The Fullwell Avenue Surgery
