Enter and view - GPs - Wanstead - Southdene Surgery - 2nd visit

Report - 3 July 2018

Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.

Comments from Review

Several changes have been made to the website. The practice manager showed representatives a section on the surgery website for website accessibility information. This enables patients to change the style, size, colour of the font used and background colour. However, no screen reader was identified.
In addition to allowing patients to change features of the website, there is an accessible information form available on the website. This means that patients can inform staff of their access needs online.
Two communication books are available in reception; the pre hospital and the hospital communication book. Representatives were shown both books.
The communication book will be used to communicate with the patient and staff are also aware of the patient’s needs so will provide the relevant support to the individual.

Downloads

Southdene surgery report

Download (PDF 162 KB)

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