Enter and view - Blood services - Whipps Cross University Hospital Phlebotomy Department 2019

Recommendations

• The hospital should ensure that appropriate and adequate signage is provided from the car park, bus stops and drop off points. Clearer signage should be provided within the phlebotomy area itself.
Trust response: No specific signage within in the Outpatients building regarding identifying the Phlebotomy service in its own right is acknowledged and will be worked on by the Facilities Manager.

• Information such as complaints leaflets, should be available in a range of accessible formats.

• The hospital may wish to consider providing additional parking spaces across the site.

• The hospital may wish to consider identifying a more suitable space with additional seating to house the Phlebotomy Service. This would include enough space for wheelchair users and people with prams to be able to manoeuvre freely and not block pathways.

• The hospital should ensure that there are fire exit signs situated within the Phlebotomy waiting area (Area 1).