Enter and view - GPs - Seven Kings - Castleton Road Health Centre - 2nd visit

Report - 8 June 2018

Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.

Comments from Review

At the time of the visit, none of the changes have been made to the website. The practice manager said that they are changing the provider to Egton. They are not sure about Browsealoud, but will speak to the website provider.
Representatives were shown the communications handbook in reception.
The practice manager said they have had some on-line training via Bluestream on assisting people with communication needs.
The staff will notify the GP if they feel the patient may want to talk to them independently and the GP will also ask the patient.
Staff members have undertaken some on-line training via Bluestream. However they would like to do some face-to-face training too.

Downloads

Castleton Road Health Centre

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The Accessible Information Standard - What you can expect from services

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