Enter and view - GPs - Seven Kings - The Doctor’s House - 2nd visit
Over four months between July and October 2017, Healthwatch Redbridge assessed all 45 GP practices on how well they were meeting the requirements set out by the Accessible Information Standard.
Comments from review
- The staff member informed representatives that changes have not been made to the accessibility of the website as the practice manager is on maternity leave.
- A communication handbook is not available in reception.
- The staff member informed representatives that staff have not received training with regards to deaf awareness and visual impairment.
- Staff have not been trained on how to provide information to patients with learning difficulties.
- The complaints/compliments procedure is not available in different formats.
- The representatives did not see an Accessible Information Standard poster on the noticeboard.
Downloads
The Doctor’s House report
