Enter and view - GPs - Seven Kings - Chadwell Heath Surgery - 2nd visit

Comments from Review

• The practice now has its own website. The size can be changed, however the background colour cannot be changed.
• A communication book is not available. Representatives were shown the British Sign Language finger spelling information that staff use when communicating with someone who has a hearing impairment.
• Patients who require extra assistance will be given a 15-20 minute appointment.
• There is a letter available for patients to sign to allow their case to be discussed with carers/relatives.
• A copy of the complaints procedure is available on the noticeboard. There is a magnifying tool on the noticeboard to enable patients who require larger print to read the information.